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Order storage

Neither Soho Home nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.

UK shipping

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment.

Any preorder and made-to-order products will be dispatched in line with the timings shown in your order confirmation.

Small items

Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.

Members get free delivery on all small item deliveries, excluding third-party.

Destination

Service

Threshold Duration Price
UK mainland DPD - Standard - 2-4 working days

£6.95, free on orders over £150

Highlands and islands DHL- Standard Up to 10kg 2-5 working days £19.95
Highlands and islands DHL- Standard Over 10kg 2-5 working days £49.95

Large items

Available on all furniture items, large lighting, mirrors and rugs.

Destination

Service

Threshold Duration Price

UK mainland

Wincanton - White glove Up to 90kg 3-4 weeks

£99.95 (members: £49.95)

UK mainland (specific postcodes only)

Wincanton - Nominated day

Up to 90kg - £99.95 (members: £49.95)
UK mainland Wincanton - White glove Over 90kg 3-4 weeks £149.95 (members: £74.95)
UK Highlands and islands The British Shop - Standard Up to 150kg 4-6 weeks £550
UK Highlands and islands

The British Shop - Standard

Over 150kg 4-6 weeks POA

Let us take the hassle out of your furniture order from start to finish; once your items are ready for delivery, our trusted delivery partners will be in touch to arrange a time that suits you. They will then deliver, unpack and assemble your items (excluding lighting) in the room of your choice. Please note, you will be requested by our delivery partner, Wincanton to sign a damage waiver form. This is a legal requirement which you must sign in order for your delivery to proceed.

For orders shipped with The British Shop, delivery will be made to the nearest covered part of your residence and assembly will not be included. Please note, your order will arrive boxed and will not be subject to the removal of packaging.

EU Shipping

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment. Any preorder and made-to-order products will be consolidated and dispatched together once we have received all of your items into stock.

For delivery to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, you'll be able to pay in local currency, and your payment will be processed by Global E.

Small item shipping

Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.

Destination

Service

Threshold

Duration

Price

Europe (Austria,Belgium, Denmark, France, Germany, Italy, Luxenbourg, Netherlands, Portugal, Sweden and Spain) DHL - Standard Up to 10kg 6-8 working days €35
Europe (Austria,Belgium, Denmark, France, Germany, Italy, Luxenbourg, Netherlands, Portugal, Sweden and Spain) DHL - Standard Over 10kg 6-8 working days €90

Large item shipping

Available on all furniture items, large lighting, mirrors and rugs.

Destination Service Threshold Dispatch Duration Price
Western Europe (France, Belgium, Luxembourg, Netherlands) The British Shop - Standard up to 50kg 4-6 weeks €950
Western Europe (France, Belgium, Luxembourg, Netherlands) The British Shop - Standard up to 100kg 4-6 weeks €1,010
Western Europe (France, Belgium, Luxembourg, Netherlands) The British Shop - Standard up to 150kg 4-6 weeks €1,415
Eastern, Northern & Southern Europe (Austria, Denmark, Germany, Italy, Portugal, Spain, Sweden) The British Shop - Standard up to 50kg 4-6 weeks €965
Eastern, Northern & Southern Europe (Austria, Denmark, Germany, Italy, Portugal, Spain, Sweden) The British Shop - Standard up to 100kg 4-6 weeks €1,020
Eastern, Northern & Southern Europe (Austria, Denmark, Germany, Italy, Portugal, Spain, Sweden) The British Shop - Standard up to 150kg 4-6 weeks €1,620

For orders above 150kg, shipping starts from:

Destination Service Threshold Dispatch Duration Prices From
France, Germany The British Shop - Standard above 150kg 4-6 weeks €2,065.00
Belgium, Luxembourg, Netherlands, Austria The British Shop - Standard above 150kg 4-6 weeks €2,010
Denmark The British Shop - Standard above 150kg 4-6 weeks kr 21390
Italy The British Shop - Standard above 150kg 4-6 weeks €2,640
Portugal The British Shop - Standard above 150kg 4-6 weeks €1,835
Spain The British Shop - Standard above 150kg 4-6 weeks €3,325
Sweden The British Shop - Standard above 150kg 4-6 weeks kr 24330

Please note that orders to remote or offshore locations in Europe may be subject to a surcharge in addition to the original delivery cost. We recommend that you contact our Soho Support team so we can identify your delivery needs prior to placing your order.

Once your order is ready for dispatch, our delivery partner, The British Shop, will reach out to you directly to schedule a convenient delivery date.

Delivery is kerbside and will be made to the nearest covered part of your residence and assembly will not be included. Please note, your order will arrive boxed and will not be subject to the removal of packaging.

For the following countries, shipping will be via DHL or The British Shop, and the shipping price will be based on location and weight.

Country Duration Dispatch Small Items (up to) 30kg Large items (from) 30kg+
Bulgaria 4-6 weeks BGN 71.41 BGN 2369
Czech Republic 4-6 weeks Kč 912.82 Kč 15214
Estonia 4-6 weeks €35.99 €1,080
Finland 4-6 weeks €35.99 €1,440
Greece 4-6 weeks €35.99 €1,500
Hungary 4-6 weeks Ft 13996 Ft 326565
Latvia 4-6 weeks €35.99 €1,800
Lithuania 4-6 weeks €35.99 €1,800
Poland 4-6 weeks zł 156.45 zł 4694
Romania 4-6 weeks RON 181.72 RON 5422
Slovakia 4-6 weeks €35.99 €660
Slovenia 4-6 weeks €35.99 €660

Third-party delivery

Your third-party product will be dispatched to you directly from the supplier.

Collaboration Destination

Shipping Method

Threshold Duration Price
Mirror Gilding UK mainland DHL - 6-8 working days Free
Oliver James Lilos UK mainland DHL 7-20 working days £40
Lucy Mahon Barwell Print UK mainland UPS / Royal Mail - 6-8 working days £6.50

The Mews

UK mainland Royal Mail Up to 4kg 3-5 working days £10.95

The Mews

UK mainland Royal Mail Over 4kg 3-5 working days £21.95

Still Here: Moments In Isolation

UK DHL - 5-15 working days £12.95

Still Here: Moments In Isolation

Germany DHL - 5-10 working days £4.95

Still Here: Moments In Isolation

Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, and the Netherlands DHL - 5-15 working days £12.95

Still Here: Moments In Isolation

Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden DHL - 5-15 working days

£16.95

EU Shipping FAQs

International shipping

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.

We can offer shipping for small items to the below countries:

Destination

Service Threshold Duration Price
Switzerland DHL - Standard up to 3kg 5-10 working days £45
Canada DHL - Standard

up to 3kg

5-10 working days £50

Please note: we ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Bespoke shipping

If your country is not listed under our European or international shipping rates or your order exceeds the maximum weight limit, we may still be able to ship to you.

Once you have added your items to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.

Our Soho Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.

Once your quote has been done, you'll receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided.

Please note: submitting an order for a quote will not hold or guarantee the items in your basket.

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.